In short
- VowOffers is free for shoppers. You can browse as a guest or sign in with a Saudi mobile number.
- Offers come from stores and brands (vendors). VowOffers is not the seller and does not sell anything in the app.
- Vendors pay for sponsored placements. Paid placement does not mean that VowOffers recommends an offer.
- The laws of the Kingdom of Saudi Arabia govern these terms.
About VowOffers and these terms
VowOffers is a service that shows offers from stores and brands in cities in the Kingdom of Saudi Arabia, by city and by category. VowOffers is operated by LUMYN AI TECHNOLOGIES (Commercial Registration No. 7055031574), Riyadh, Saudi Arabia. "VowOffers", "we" and "us" mean this operator of the VowOffers app and website. "You" means a person who uses the app or the website. "Vendor" means a store, brand or company that publishes offers or books placements on VowOffers.
These terms apply to shoppers. Vendors who use the VowOffers portal must also follow the commercial terms that they agree with VowOffers when their account is approved.
When you install, open or use the app or the website, you accept these terms. If you do not accept them, do not use VowOffers.
Who may use VowOffers
- VowOffers is for persons who are 18 years old or older. It is not directed at children.
- You can browse offers, search and view stores as a guest, without an account.
- To save offers to your wishlist, get directions, edit your profile, use the notification inbox or contact support, you must sign in with a Saudi mobile number (+966) that you own or are permitted to use.
- The service is for your personal, non-commercial use in the Kingdom of Saudi Arabia.
The app is free for shoppers
You do not pay VowOffers to download or use the app. Browsing, search, the wishlist, directions, notifications and in-app support are free. There are no in-app purchases or subscriptions for shoppers.
Your mobile network operator can charge you for data use under your own plan. VowOffers does not control those charges.
Your account
You sign in with your mobile number and a one-time code that we send by SMS through Google Firebase Authentication. Your mobile number is your login identity. We ask for your full name and city, and you can add an email address if you want.
- Give true and current information, and keep it up to date from your profile.
- Keep your phone and your one-time codes safe. Do not share a code with anyone. VowOffers staff never ask for your code.
- You are responsible for activity on your account. Tell us at once through in-app support or at support@mail.vowoffers.com if you think that someone else used your account.
- If you stop using a mobile number and the operator gives it to a new person, the new person cannot see your account. When the new person signs in with the number, or when we release the number on request, your old account is archived and a new, empty account is made for the new person. See the Privacy Policy for details.
You can sign out at any time from your profile. To delete your account, use Profile, Delete my account in the app, or send a request through in-app support or to support@mail.vowoffers.com.
Offers come from vendors
Vendors write and supply the offers, prices, dates, images, store locations, coupon codes and other content that you see in the app. VowOffers shows this content. VowOffers is not the seller, does not sell or deliver products, and does not take payments from shoppers.
- Any purchase is between you and the vendor, in the store or on the vendor’s own website or app. The vendor’s own terms apply to it.
- The vendor is responsible for its offer: the price, stock, quality, warranty, returns, delivery and the truth of what the offer says. Your rights under the consumer protection and e-commerce laws of the Kingdom apply to your purchase from the vendor.
- Offers have dates. An offer can end, change or sell out before the date shown. Check the details with the store before you travel or buy.
- Coupon and referral codes are issued by the vendor and follow the vendor’s conditions.
We review vendors before they can book placements, and vendors must follow our rules. We do not check every detail of every offer. If an offer is wrong or misleading, tell us through in-app support (you can link the request to the offer) and we will review it and can remove it.
Sponsored placements and how offers are ordered
VowOffers earns money from vendors, not from shoppers. Vendors pay a fixed daily price to show their offers in defined places in the app for a city and a date. These paid placements are the Flash Sale panel, the Official Main Banner, the Mini Banner, the Category Main Banner, the Category Mini Banner, Sponsored Ranking and Sponsored Notifications. The offers in the sign-in carousel are chosen by VowOffers and are not sold.
- Requests for a placement are handled in the order in which they arrive. A vendor cannot pay more to get a place first.
- In a category, brands with a live Sponsored Ranking for your city appear first, in rank order from 1 to 20. Other brands appear after them, under More.
- Search returns stores. A Sponsored Ranking in the category comes first, then location, then how closely the words match. The size of a discount is never used to sort results.
- Where the app shows the word "Sponsored", the content is paid placement.
A paid placement is advertising by the vendor. It does not mean that VowOffers recommends, checks or guarantees the offer.
Location, directions and other services
- If you allow precise location, the app uses it to show offers and stores near you. You can choose a city instead. The Privacy Policy explains how we use your location.
- When you ask for directions, the app opens Apple Maps (iOS) or Google Maps (Android) with the store location. The terms and privacy policy of that maps provider apply to your use of it.
- Some offers link to a vendor’s website or app. We do not control those websites and apps, and their own terms apply.
- You can share an offer link with other people. Share only with people who are happy to receive it.
Notifications
If you are signed in and allow notifications, we can send you offer notifications for your city, including Sponsored Notifications that vendors pay for, and replies to your support requests. You can turn notifications off at any time in Profile, Notifications, or in your phone settings.
Support
Signed-in shoppers can open a support request in the app, about an offer or a general question, and follow the replies in one thread. When we reply and wait for your answer, the request can close automatically if you do not reply in time. The app shows the date and time when this can happen. You can rate the support after a request closes.
Please be respectful to our support team. We can close a request or restrict support for abusive, threatening or spam messages.
Acceptable use
You agree not to:
- use VowOffers for any purpose that breaks the laws of the Kingdom of Saudi Arabia, or that offends public order or public morals;
- sign in with a mobile number that you do not own or are not permitted to use, or pretend to be another person;
- copy, scrape, collect or resell offers, content or data from VowOffers by automated or manual means, except for sharing an offer link for personal use;
- try to get unauthorised access to the app, the servers, other accounts or the VowOffers portal, or test their security without our written permission;
- interfere with the service, overload it, or send viruses or harmful code;
- reverse engineer, decompile or change the app, except where the law permits it;
- send false, abusive, defamatory or misleading content to us or through the support module.
If you break these rules, we can limit or suspend your access, archive your account, and report unlawful activity to the competent authorities.
Intellectual property
The VowOffers name, logo, app, website, design and software belong to VowOffers or its licensors and are protected by law. Vendors keep the rights in their own names, logos, images and offer content.
We give you a personal, limited, non-exclusive, non-transferable and revocable right to use the app and the website for their normal purpose under these terms. You get no other rights.
If you think that content on VowOffers breaks your rights, write to support@mail.vowoffers.com with the details and we will review it.
Changes to the service
We can change, add or remove features, cities, categories and placements, and we can stop the service, fully or partly, at any time. We try to keep VowOffers available, but we do not promise that it will always be available, timely or free from errors. Maintenance, network problems or events outside our control can stop it for a time.
Disclaimer
To the extent that the laws of the Kingdom permit, we supply VowOffers "as is" and "as available". We do not give a guarantee about offers, vendors, prices, stock or the result of a visit to a store. Information in the app is for general guidance and can change.
Limitation of liability
To the extent that the laws of the Kingdom permit:
- VowOffers is not responsible for the acts, offers, products or services of vendors, or for a purchase that you make from a vendor;
- VowOffers is not responsible for indirect or consequential loss, such as loss of profit, loss of opportunity, or travel costs to a store;
- VowOffers is not responsible for loss caused by events outside its reasonable control.
Nothing in these terms limits or excludes liability for fraud, gross negligence or wilful misconduct, or any other liability that the laws of the Kingdom do not allow us to limit or exclude.
Suspension and closing an account
You can stop using VowOffers at any time. To delete your account, use Profile, Delete my account in the app, or ask through in-app support or at support@mail.vowoffers.com. We can suspend or archive an account that breaks these terms or the law, or that we must close because of a legal requirement. The Privacy Policy explains what happens to your data.
Governing law and disputes
The laws and regulations in force in the Kingdom of Saudi Arabia govern these terms. Please contact us first through in-app support or at support@mail.vowoffers.com, so that we can try to solve the problem amicably. If we cannot solve it, the competent courts in the Kingdom of Saudi Arabia have jurisdiction.
Changes to these terms
We can change these terms. We will publish the new version on this page and change the "Last updated" date. If a change is important, we will also tell you in the app or by notification before it applies. If you continue to use VowOffers after a change applies, you accept the new terms.
These terms are published in Arabic and English. If the two versions are different, the Arabic version applies.
Contact us
For questions about these terms, use in-app support (Profile, Support / Contact Us) or write to support@mail.vowoffers.com.